Committed to Patient Satisfaction
The staff at Michiana Behavioral Health is committed to delivering an excellent experience and high-quality care for patients and families. We’ve successfully provided clinical treatment programs that result in positive outcomes year over year. Our child & adolescent programs reported a significant positive change in symptoms and behaviors in 2019 (54% change from admission to discharge), while our adult patients had a reduction in depression and anxiety symptoms, and an increase in daily living skills upon discharge.
To ensure that we’re listening to feedback from those who enter our doors, we ask patients to answer the following survey questions upon discharge. These surveys provide Michiana Behavioral Health with important feedback regarding our services. The survey asks patients to agree/disagree with statements related to the care they received on a 1 – 5 scale, with 1 = strongly disagree and 5 = strongly agree. Here’s how patients rated us in the first quarter of 2020:
|I felt safe when I was there.||4.54 out of 5|
|The therapy groups were helpful to me.||4.50 out of 5|
|I had input into my treatment plan goals.||4.59 out of 5|
|I feel better now than when I was admitted.||4.68 out of 5|
|Overall I was very satisfied with my treatment.||4.58 out of 5|
As a Joint Commission-accredited facility, we are committed to positive outcomes for our patients and our families. If you have questions or concerns, please reach out to us.
Please join in congratulating Becca, Athena, their teams and all who provide Service Excellence to our patients! Kudos for a job well done!
6th consecutive time in the Top 10 Patient Satisfaction Grand Mean Scores throughout all UHS RTC programs
2nd time in the Top 10 Patient Satisfaction Grand Mean Scores throughout all UHS RTC programs throughout all UHS IOP programs